Web Loyalty FAQs

Frequently Asked Questions. Back to Main

What are the benefits to my customer?

SECURE-RES has partnered with webloyalty.com, inc., the Internet's leading consumer loyalty company, to bring you and your customers this special program. Webloyalty has over a million members in its membership programs and provides these same benefits to top internet companies. The program provides your customers with a $10 reward certificate offer good on their next reservation on your site. The program is designed to encourage repeat reservations and reward your customers for booking with you.

Best of all, this program is absolutely no cost to you to implement and there is nothing to manage. Everything is handled by Webloyalty.

How has this program become available to SECURE-RES Hotels?

SECURE-RES has leveraged the strength of its entire network of Hotels to bring you this Customer Loyalty program typically only available to sites conducting thousands of transactions a day.

The best part is, you do not have to do anything to activate it and it is cost-free to you. The software displays the banner advertisement on the reservation confirmation page after your customer completes a reservation on your site. The offer page will in no way interfere with your customers’ payment to you.

How does Webloyalty offer superior customer service?

Webloyalty offers educate your customers clearly about the program benefits and billing terms. A new member has instant, real-time access to benefits. Members enjoy a 30-day free trial and receive a pre-billing notification prior to the first billing. Members can cancel anytime via a toll free number to an in-house customer service call center, via email, or using an online cancel module. Webloyalty has a customer-friendly policy and it makes no attempt to “save” callers who want to cancel.

What if my customers contact me with questions?

If your customers call you with any questions, simply have them call the customer service center ET Monday - Friday 8:00 am to 11:00 pm, Saturday 9:00 am to 6:00 pm and Sunday 9:00 am to 5:00 pm). The toll-free phone numbers and customer service email addresses for the Webloyalty services are:

Reservation Rewards - 1-800-732-7031 or customerservice@reservationrewards.com
Shopper Discounts & Rewards - 1-800-889-8776 or customerservice@shopperdiscountsandrewards.com
Buyer Assurance - 1-800-890-4895 or customerservice@buyerassurance.com
WalletShield - 1-800-250-6037 or customerservce@walletshield.com

If your customer emails you with any questions, simply have your customer email the Webloyalty customer service email address provided above.

How does my customer get the $10.00 Reward Certificate on the next reservation on my site?

It's easy. The next time the customer makes a reservation on your site, he simply enters the unique pin code received from Webloyalty upon accepting Webloyalty’s offer, and he automatically receives $10 off on the reservation.

How do I get paid?

Payment to you is automatic and you do not need to do anything further to participate in this program. As a participant, you will earn $50 for every 1,000 reservation transactions featuring this program, unless certain disruptive events have occurred. Payment checks will be made out to your company and sent directly to the address in your SECURE-RES billing profile. Checks will be sent 45 days after the end of the calendar quarter in which you’ve earned at least a $50 check.